Return and Exchange

Where can I buy Little West Street's collections?

Our entire collection assortment is available online for purchase. You can sign up to learn about our new collections and promotions!

What goes into making your products?

All our products are designed exclusively in New York. We use the best quality fabrics and intricate detailing to ensure our products retain their luxurious finish for many years to come.

We also follow international safety standards to make sure our products are safe for children.

What is the best way to care for the products?

We pride ourselves in providing ease of care. We know you have so much going on and we want to make it easy for you. Most of our products are machine washable.

Detailed care instructions are available on individual product pages.

Do I need to create an account to purchase online?

You can place an online order without creating an account or registering with us by checking out as a "Guest".

However, creating an account makes it quick and easy for you to see past orders, track the status of your orders, save your shopping bag, and place future orders quickly as we are able to store your billing and shipping address for faster checkout.

Will I receive an order confirmation after an online purchase?

We will request for your email address during order processing and will send you a message confirming your order within 24 hours of placement.

How can I find the status of my order placed online?

Your order becomes available for status tracking 3-4 days after it is placed. You can track your order status online by visiting the Track Order page or by logging in to your account if you have created one.

How do you calculate shipping, taxes, and duties?

We offer INR 200 flat rate shipping across India. Cash in delivery may be provided on request in India (additional charge of INR 100). For other countries, shipping is calculated based on your shipping location, the number of units, and the weight of your order. Orders are shipped on a Delivery Duty Unpaid (DDU) basis, which means displayed product prices are exclusive of all import duties. Taxes and duties are set by the destination country and determined by the products included in your order. You will be presented with all of these costs at checkout before you make the payment. You are liable for all import duties, customs and local sales taxes levied by the country you are in; payment of these at the time of delivery is necessary to release your order from customs on arrival.

How long will it take for an order to arrive?

Orders are scheduled to arrive within 3-5 business days (in India) and 7-9 business days for other countries from when it's shipped. Cash on delivery and personalized orders may take an additional 2 business days. In the event of a delay, we will notify you by mail.

How can I track my order placed online?

Once an order has shipped, you will receive an email from us with the tracking number information. You can track your order status online by visiting the Track Order page or by logging in to your account if you have created one

Could I change the shipping address of an order?

Shipping address can only be modified before the order is billed or shipped. We strive to be as flexible as possible, however, we also ship your order promptly to make sure you receive it quickly.

What happens if I am not home when the package arrives?

Our shipping partner will attempt to deliver the package three times before it is returned to us. Please provide your complete and accurate address including zip code and mobile number to ensure a seamless and quick delivery. To redeliver your package, additional charges are applicable (as per actuals)

Could I ship products in one order to multiple addresses?

To ship to more than one address, please create separate orders.

I did not receive my order. What should I do?

Once shipped, orders within India are delivered in 3-5 business days and to other locations, it is delivered in 7-9 business days. Cash on delivery and personalized orders may take an additional 2 business days. If your order has not arrived in this time frame, please contact us with your order number at customerservice@littleweststreet.com.

What payment methods are accepted?

We accept all major debit and credit cards (including MasterCard, Visa & American Express), PayPal and Little West Street’s Gift Cards.

For orders in India, you also have an additional choice of net banking or cash on delivery (COD).

What currency will I be billed in?

Our Indian customers are billed in INR.

All other customers will be billed in US Dollars.

Can I cancel my order?

Orders may be cancelled within 12 hours of placing an order online, assuming the order has not already been shipped or has not already been personalized. Please write to us at customerservice@littleweststreet.com to cancel your order.

Can I return or exchange my order?

We work very hard to ensure that the highest quality standards are met, but if you are still unsatisfied with your order, please write to us at customerservice@littleweststreet.com, with your order number, product you would like to return/exchange and reason for return/exchange.

All products returned must be unused and in their original packaging with tags intact to be eligible for returns or exchanges. We require the original invoice to be sent along with the product. We cannot accept returns or exchanges that we receive after 7 days from delivery date. We also cannot accept returns or exchanges on personalized or custom orders or sale items. For items other than these, please see below:

1) Returns: Please note you would have to borne the cost of shipping back the product to our warehouse in India or USA (whichever is closest for you). We will issue you an online voucher (minus initial shipping cost) for future use on our website. We do not offer refunds.

2) Exchanges: Please note you would have to borne the cost of shipping back the product to our warehouse in India or USA (whichever is closest for you). Further, there would be an additional shipping charge for re-shipping a new piece to you.

Note: We do not take returns on festive/holiday items or on items bought on sale.

Please email us at customerservice@littleweststreet.com for any clarifications on returns.

What is your refund policy?

We do not offer refunds. For any returns, we would issue you an online voucher (minus initial shipping cost) for future use on our website. It is valid for 3 months from the date of issue.

Are there items that cannot be returned or exchanged?

Orders for personalized or custom items cannot be returned or exchanged.

1) We do not accept return on gift card purchases.

2) We do not accept returns on sale items or items bought using promotional codes.

3) We do not accept returns or exchanges that we receive after 7 days from delivery date.

My order was delivered incorrectly or is damaged. What should I do?

If the item delivered is different from the order placed or has a quality issue, we will do everything to make it right for you! Please email us at customerservice@littleweststreet.com with the order number, the product and the issue, and we will re-fulfil the order for you.

Please ensure the returned product is unused and in original packaging with tags intact. We also require the original invoice to be sent along with the product. Please note that we require all returns to reach us within 7 days from delivery date.

What does personalization mean?

Personalization allows you to add up to 16 characters to some of our products – popular choices are the child’s name, date of birth, or a message. You can select from three beautiful fonts – Times, Garamond and Ballantines.

Personalized items make perfect gifts for the little ones – something they cherish for a long time!

What does personalization cost?

The cost of monogramming or personalizing is INR 350 per product.

Can I cancel or return a personalized item?

Orders for personalized items cannot be cancelled or returned except when due to defect.

Can I cancel or return a personalized item?

Orders for personalized items cannot be cancelled or returned except when due to defect.

I am looking for a gift. Can you help?

We have lots of great gifts for the little ones - for all occasions. Please click here for our gift section which will recommend gifts to you by age, price and occasion! Also, our beautiful gift cards make perfect gifts and give the recipient the flexibility to choose whatever they love.

Can I send an item as a gift?

Yes, in fact many of our orders are gifts! None of our packages include any pricing details, only the product details. If you would like to include a message, please add it to the orders notes during checkout or once you place your order, you can email us at customerservice@littleweststreet.com with the order number and your message.

We also offer gift boxes, which are available at an additional cost depending on your order. Please email us if you would like a gift box for your order, and we will be happy to work with you on making it the perfect gift!

Do you do wholesale your collections?

Yes, we do wholesale selectively. Please contact us at customerservice@littleweststreet.com.